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Returns & Refunds Policy


All payments made to are non refundable. This includes all payments and fees regardless of usage.

DOWNTIME guarantees and works to ensure that it’s services are always available. However, urgent interventions are sometimes necessary, and they do not give you the right to any reimbursement.


All products and services are sold as described. However, if you have doubts that the product is not as described, you should send an email to our support explaining clearly why you consider the product to be different in comparison to what was intended.


Any credits or funds added on the website should be spent on the website. No partial refunds will be issued on them, and they are not reversible.


We have a daily customer service to respond to your problems. Any fraudulent disputes opened without prior notice, result in the instant suspension of all services and deletion of data.

DIGITAL PRODUCTS provides digital non-refundable products/services, the product is delivered after payment is cleared and no refunds will be done.

LIFETIME GUARANTEE provides life time guarantee for all products, therefore using malicious scripts, “hacks” or any other software that goes against the game or service terms will not be covered by the life time guarantee. In this specific cases we require additional evidence to legitimize the guarantee. Official account bans or item removals after sale are not covered.


The amount illegible for a refund is the amount paid for the product at the moment of the purchase and on the legal receipt after discounts, voucher or any kind of credit applied.


Returns are not accepted, but in case they are eligible for a return all the details associated with the account or service must be provided with FULL access. The service or product must also be returned untouched and its original content/features.

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